Question 1

Can I ship items in my cart to different addresses?

Accepted Answer

No. If you would like to ship chocolate to multiple addresses, please place a separate order for each address.

Question 2

I’m sending chocolate as a gift. Will the receipt include the price?

Accepted Answer

No, we do not include any receipts or prices with your chocolates as we understand many of our products are sent as gifts.
Your confirmation number and receipt will be sent to the email address you provide when you place your order.
 
If you'd like a physical printed packing slip with prices in your order please add a comment to the order.

Question 3

Will my chocolate melt during transit in hot weather?

Accepted Answer

During hot weather months, Moo Chocolates takes extra precautions to make sure your chocolates arrive safe & sound. We pack chocolates with ice packs (free of charge) and styrofoam to keep them cool while in transit. Also, all summer orders will be shipped so they arrive in 1-2 days. This prevents melting as well.
*IMPORTANT: Please be sure someone is available to bring chocolate inside upon delivery during warm weather months.  Additionally, we only ship Mon, Tues and Wed so your order will not be in transit over weekend. Our ice packs can only keep chocolate cool for approximately 24 hours. If your shipment is left outside for too long, there is increased chance of melting.
 
April 29 - September 16
- To ensure safe delivery, orders ship on Mondays, Tuesdays, Wednesdays, and Thursdays only. To prevent your chocolates from sitting on a truck over the weekend and melting, orders are not shipped out on Fridays.
- Ground Service - regular shipping rates
Only available to New England states (CT, MA, ME, NH, RI, VT)

Question 4

Are there any restrictions on where I can ship to?

Accepted Answer

– We currently ship only to the 48 contiguous United States addresses.
– We are unable to ship to PO Boxes.
– We are unable to ship to FPO and APO addresses.

Question 5

I did not receive confirmation or tracking information after I placed my order. What should I do?

Accepted Answer

Please check your junk mail and your Promotions tab in gmail. Unfortunately, sometimes our emails end up there.
If you still do not see the information you are looking for, contact us.

Shipping FAQ

Can I ship items in my cart to different addresses?

I’m sending chocolate as a gift. Will the receipt include the price?

Will my chocolate melt during transit in hot weather?

Are there any restrictions on where I can ship to?

I did not receive confirmation or tracking information after I placed my order. What should I do?